How to talk with your guests

How to talk with your guests? Here are some pieces of advice about which messages to send before and after your guests stay in your accommodation.

What to say to your guests

Here are some ideas about which messages to send to your guests before and after their stay.

• Don’t let the guest stay on hold
  If a guest contacts you, reply as soon as you can. Activate notifications and immediately demonstrate your availability. Guests will immediately feel welcomed and will be more likely to come to your accommodation.

• Thank your guest for choosing your accommodation
  When guests books a short rental accommodation, they would like to know more also about who will host them, hoping to find a reliable person. As soon as you receive a reservation, send a thank you message and show the guests that you are open to answering any questions.

• Don’t forget to send a message to the guests before their arrival
  When the guests start a journey to reach your accommodation, they may be a little confused. The long flight, transport, and departure very early in the morning could tire a lot. This is why hosts should make easier the arrival of guests by providing all the information in advance. A few days before the arrival of the tourists, send a message with all the information to come to the accommodation.

• Send a welcome message
  Guests would like to feel welcomed and know what to visit in the surrounding area. A great way to improve the welcome, especially if you use self-check-in, is to send a welcome message with a whole range of information. Such information should be brief and given with a friendly tone. The best welcome message includes thanks for choosing to stay in your place, a warm welcome, and a brief mention of the house rules.

We propose a property management system that includes proper communication with the guests. Would you like to know more about it? Contact us!