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How to request Paris Navigo reimbursement

Ask for Navigo refound from today, 20 May 2020. From now on, you can count on a full reimbursement of Navigo pass, concerning April and the first ten days of May. Here is how to ask for the Navigo refund.

The Navigo refund or reimbursement is a proposal by Valérie Pécrese, the president of Ile-de-France transports. She proposed a refund of the pass for transports Paris Navigo, at least for April and the first 10 days of this month. Due to the COVID-19 measures, many people paid for something they didn’t use.

Who can ask for Navigo refund? Who subscribed for

  • a monthly pass Navigo;
  • Navigo senior pass;
  • carte Imagine R.


Paris Navigo refund is not valid for:

  • Daily tickets;
  • Other passes, such as Mobilis, Navigo Jour, Jeunes Week-End formulas, Paris visite,
    Navigo Semaine, Améthyste, and Navigo Liberté +.

The procedure to ask for Navigo reimbursement is easy. Let’s see how to have Paris Navigo refund.



How to ask for Navigo reimbursement

The Navigo refund is the proposal by Valérie Pécresse following the circumstances of COVID-19. Since April, many people are working from home.  The reimbursement proposal aims to benefit people who subscribed to Paris Navigo without using it.



  • Which data you need first
    To fill up the forms, you need to provide your Paris Navigo pass number, your date of birth, and your e-mail.


  • How much money is the Navigo refund
    Navigo Annual subscribers and who had a monthly pass will get a € 100 refund. The Navigo Senior and Imagine R subscribers will get a 50 euros reimbursement. The amount of the refund is based on the monthly fare.