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Templates for messages addressed to your guests

How to communicate properly with the guests of your short rental apartment in Paris? Here are some examples of the best templates you can use to write your own messages.

If you haven’t already hired a property manager for your short-term rental accommodation in Paris, use these templates to start communicating with your guests clearly.

Guest message templates

unforgettable stay property manager guests

Here are some templates you can use when writing to your guests.

Thank you for your reservation
An immediate “thank you” lets guests know you’ve received their request.


Dear [guest name],
thank you for confirming your reservation.
May I ask if you already know your arrival time?
If you need directions to my home or any advice about [hometown], don’t hesitate to ask! I will do my best to help you.
Have a nice day, see you in [month of stay].

Your Name

If you can’t accept the reservation
As much as hosts want to host everyone, sometimes that’s just not possible. In these cases, the answers must be formulated with respect and transparency.

Hi [guest name],
We are sorry to have canceled your booking. We hope to have the opportunity to host you again.

Your Name


paris transportsHow to get to the accommodation
A couple of days before guests arrive, it may be appropriate to send such indications. Here’s an example:

Hello, [guest name].
We look forward to hosting you. Here are the directions to our house with…
Google Maps: [link]
Other GPS systems: [link]
Itinerary by car:
By public transport:
Other transport options:
Weather in days [dates of stay] should be [weather forecast].
Before arriving, please do not hesitate to send us your flight details, ship name, port arrival times, and your transport choice (taxi, public transport, own car). Also, let us know if you roam on your mobile and your preferred method of communication upon arrival (voice calls, SMS, Viber, WhatsApp).

Your Name


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